FAQ

*What is the minimum order?

12 pieces is our minimum per design. Orders with complex printing and colors may be subjected to a 50 piece minimum.

*How long will it take for my order to be finished?

Depending on your project, anywhere between 4-14 business days once the art work has been approved and payment has been submitted.

*Where can I pick up my order?

All orders can be picked up at our warehouse location. To set up an appointment for pick up, email [email protected], or give us a call (301-857-7468).

*What are your hours of operation?

Typically our hours are:

Monday-Friday 9:00am-5:00pm
Saturday-Sunday Closed

*What forms of payment do you accept?

We accept most forms of payment, however we charge an additional 3.75% to process credit card and PayPal payments.

*What types of inks do you print with?

We primarily print with plastisol based ink. Upon request, we print with water based or water based discharge ink. Minimums for discharge ink are 50 pieces.

*What types of brands do you have access to?

We have access to a wide variety of brand name items:

US Blanks
AAA Alstyle
Gildan
Hanes
Fruit of the Loom
Canvas
Bella
Alo
Anvil
Outer Banks
Jerzees
Inner Harbor
Cubavera
Proline
Shaka
Independent TC.
Red Cap
Dickies
Cotton Heritage

*Can the customer provide the garments?

Typically yes, but there are some cases where the garments are not print suitable.

*What are your art requirements?

Vector based artwork:
 Adobe Illustrator (*.AI *.PDF *.EPS)
Adobe Photoshop (*.PSD *.PDD *.EPS *.TIF)
 All Photoshop files must be of high quality and a minimum of 300 DPI

If your artwork is hand drawn or scanned make sure it is of high quality (300 dpi or higher) and scaled to the desired print size. Note: A lot of the time this type of artwork needs a little cleaning up to be acceptable for printing. If this is the case we will work on re-illustrating the image to the best of your preference.